Terms of Use

The registration and/or the use of the website www.fedelicashmere.com ( the “Website”) imply the user’s  ( the “User”) acceptance of the General Conditions herein. Your use of the Website and /or the acceptance  of the General Conditions at registration represent an agreement between you and L. Fedeli&Figlio S.r.l.(the “Company”). If you do not agree on  the following General Conditions  you will not be authorized to use the Website and the services provided by the Company. These General Conditions  exclusively regulate the offer, the forwarding and the acceptance of purchasing orders of products on www.fedelicashmere.com, between the Website Users and the Company.

1.    Content property
The Website and its contents, including for instance the texts and the images ( the “Contents”), are property of the Company or of Third Parties that provide services to the Company. All rights are reserved unless specifically specified. Any Content such as brands, logos or any other distinctive signs are registered trademarks  of the Company or of Third Parties that have granted the relevant rights. An unauthorized use of the contents or any use by the Customer which is to be considered in contrast with these General Conditions is forbidden.

2.    Conclusion of contract with the Company
In order to conclude the purchasing contract of one or more products on www.fedelicashmere.com the User will have to fill in an electronic  format order form and send it to the Company,  in electronic data transmission, following the instructions.
The contract will be considered as concluded when the Company receives, in electronic data transmission, the order form from the User, after checking the correctness of the data included. Once the contract is concluded, the Company will assume the Customer’s purchasing order. The Company has the right to not carry on with those orders that might prove to have insufficient assurance of solvency or that prove to be incomplete or not correct or in case if the products are not available. In any of these cases the Company will inform the Customer it will not be able to carry out the order specifying the reasons for it. In case the products ordered by the Customer were no longer available, the Company will immediately inform the Customer. In case the form is sent and the amount due is paid, the Company will refund the Customer for what has been paid in advance.

3.    Delivery Time
The delivery time of the goods ordered from  the Website vary according to the order placed by the Customer and the delivery conditions for the order itself. Shipment will be arranged within 7 working days from the payment and the credit entry.
The time relating to the delivery terms are approximate and not binding for the Company.

4.    Goods delivery
At delivery of the goods the Customer has to check:
-  That the number of the parcels delivered corresponds to what stated in the bill of lading
-  That the packaging is intact  and not altered even in the closing tapes
In case of tampering  and / or damage the Customer will have to immediately notify the shipment  and/ or the delivery placing the writing “goods unchecked  for…” (write the reason) on the Bill of Lading received by the courier or any other operator. Following this, the Customer will have to signal any damage within 3 days from receiving the goods according to the modalities planned by the operator that has carried out the shipment.

5.    Tracking of shipments
It is possible to track the status of any shipment on-line thanks to the tracking code that the system sends to the Customer’s email address once the shipment has been sent and which contains information about the courier used, the shipping code and instructions on how to track your shipment.

6.    Cancelling or modifying an order
To modify or cancel an order which has already been submitted it is necessary to promptly contact the Company via this link. Or contact our support via shop@fedelicashmere.com.